Troubleshoot buying issues with Microsoft Store

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Troubleshoot buying issues with Microsoft Store

Applies To

Microsoft Store Microsoft account Microsoft account dashboard

If you're having trouble buying something from Microsoft Store, here are some steps to try:

Check your credit card is up to date on the Payment options page.
Check you don't have any subscription payments overdue on the Services page.
Check your account is not temporarily suspended.
Check if your Xbox account is suspended.
Check that your computer's anti-virus is not blocking pop-ups or payment confirmation windows.