How to investigate a billing charge from Microsoft

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.

Here are the most likely causes for an unrecognized charge:

• A Microsoft subscription has recurring billing enabled.

• Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page.

• A previously declined charge was charged again.

• A pre-order or split order was shipped.

• Someone made an in-app purchase from an app, game, or office.

Use our troubleshooter to help you understand why you have been charged.
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See also

• Change the payment method or credit card linked to your Microsoft account

• What is a chargeback?​​​​​​​

• Avoid and report Microsoft technical support scams

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

If you’re a business customer, visit Business billing help or Understand your bill for Microsoft Azure.