Update your warranty with your proof-of-purchase
Applies To
Xbox Kinect for Xbox 360 Microsoft account: This information applies only to Surface, Surface Type Cover, Xbox Console, and Kinect.
Updating your warranty
You will need to contact support in order to update the warranty start date for your Surface, Surface Type Cover, Xbox Console, or Kinect. Before we can update your warranty, you will need the following:
Contact support
When you have your proof of purchase ready, submit a request to update your warranty.
: It may take up to 24 hours to update after it's been completed.
Here's how to submit a request to support:
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Go to Microsoft account | Devices and locate your device.
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Select Info & support and, if necessary, select Register to register the device and see coverage details.
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On the row for Warranty claims, select Learn more.
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Select submit a request.
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Provide information on the Warranty Support request form and select Submit.
Proof of purchase
In order to update your warranty, you will need to provide a valid sales/purchase receipt from an authorized retailer. If your retailer isn’t on this list, don’t worry, you can send it to us anyway and we will validate it if it meets the following criteria.
A valid sales/purchase receipt will clearly indicate the retailer name, the purchase date, and the item purchased as shown in the example below (in English only). If the sales/purchase receipt does not clearly indicate these requirements, it will not be accepted.
Frequently asked questions
Unacceptable proof-of-purchases include, but are not limited to:
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Bank or credit card statements
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Hand-written receipts (some exceptions may apply)
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Statements from eBay, Amazon Marketplace, or other non-retail locations that do not specify the product is new
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Pre-order receipts
Common image and file formats which are acceptable such as JPEG, PDF, and PNG.
The warranty dates will only be updated based on the original sale date when purchased new. If you have the original proof of purchase from the original sale it will be accepted.
You'll need to register your Surface, Surface Type Cover, Xbox Console, or Kinect to your Microsoft account. For more info on registering your device, go to Manage devices used with your Microsoft account.
When you've registered your device, go to account.microsoft.com/devices and select it to see its warranty status.
You can provide a valid sales/purchase receipt from an authorized retailer that lists the purchase of Microsoft Complete to have this corrected.
The warranty on your device is valid in the country or region where it was purchased. Warranty support may be limited or not available if you are no longer in the original purchase country, especially if you are in a country where Surface or Xbox is not sold.
The warranty on your accessory is based on the original sale date on your proof of purchase when purchased new.
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