If you cannot sign in to an email account set up on the Outlook mobile app, expand a section below to learn more.
If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.
The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem. If we don't detect any problem, we'll guide you through how you can help yourself.
Tip: If you've started seeing recurring password prompts, it could be because the security standards in the application have been updated. To get connected, download the latest version.
If your IT admin has allowed for self-service password reset you can try the previous link.
For help with sign-in issues for all other accounts, please contact your email or service provider.
Tip: If you've started seeing recurring password prompts, it could be because the security standards in the application have been updated. To get connected, download the latest version.
Learn more
If you need help adding an account to a mail app, or have other support issues, select an option below:
Add an account to the Outlook app
Add an Outlook account to Gmail
If you're having issues using the Outlook mobile app as a way to verify your sign-in, read using Outlook to sign in.
