Professional Direct for Microsoft 365 is designed for businesses and IT admins who are looking for expert assistance with getting started, guided migration, security, tenant health, and more. Professional Direct for Microsoft 365 offers a customized experience, unique to each business, ensuring you get the most out of your Microsoft 365 subscription – all from a dedicated support team that knows you and your business.
Benefits of Microsoft Professional Direct for Microsoft 365
✔ Access to Dedicated Experts
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Get help from Microsoft Engineering led product experts for your support needs, including set-up and deployment assistance, general Microsoft 365 troubleshooting and support, recommendations to improve the health of your application and infrastructure and more. Beyond support needs, our team is here to assist with any Microsoft 365 questions you have or help you need. We’re simply a support case away.
✔ Customized Recommendations for your Organization
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Get advice on the best resources you need for building, managing and supporting your Microsoft 365 services.
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Get Up and Running with Set-Up and Deployment Support
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Migrate your Data to Microsoft 365
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Professionally Brand Your Business and Reach Customers
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Copilot and AI Transformation
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Security and Tenant Health
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Getting the Most Out of Your Microsoft 365 Products
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✔ Webinars and Training
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Exclusive product and technical webinars and group training sessions for Professional Direct for Microsoft 365 customers, hosted by Microsoft experts.
✔ Proactive Support and Tenant Health Alerts
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We’re here to help, even when you might not know you need it! Professional Direct for Microsoft 365 customers will receive a proactive Quarterly Customer Check-ins, including a tenant health review where Microsoft Experts will ensure your products are working properly.
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Our dedicated experts are here to help you get the most out of your Microsoft 365 products which means we want to ensure everything is working at 100% capacity. To help ensure the best experience, our team will proactively reach out if we spot a potential issue that needs to be remedied in your tenant.
How to use your Professional Direct benefits
Not sure where to get started, have a question, or need technical support? We're a support case away. Submit a Support Case through the Microsoft 365 admin center. If you need assistance with creating a support case, please reference the Online Support section of Get support for Microsoft 365 for business.
You’ll hear from us proactively throughout your ownership of ProDirect. We’ll proactively perform tenant health checks, onboarding support for Copilot, and much more to ensure you’re up to date with the latest and greatest and maximizing the value of your Microsoft 365 products and services.
Learn more about Professional Direct for Microsoft 365
✔ Microsoft Professional Direct for Microsoft 365 Licensing Overview
✔ Microsoft Professional Direct for Microsoft 365 Migration Overview (Coming soon)
