Start calls

There are different ways to make a call in Teams:

• Select Audio call or Video call to start a call from a 1:1 or group chat.

• In a 1:1 chat, select More options (the dropdown arrow) next to Audio call, and choose another number to call if it's available.

• In the search box, type "/call" and who you'd like to reach. Press Enter to start the call.

• Hover over someone's profile photo anywhere in Teams, and select Audio call from their contact card.

Dial an outside number

1. Select Calls.

2. Type a name or an external number to call someone.

   Note: If your organization has an Enterprise Voice or Business Voice license, you can call anyone from Teams even if they're not using it.

3. When you're ready, select Call.

Accept incoming calls

• Select an incoming call with video turned on or just audio. You can also decline the call.

View calls history

• View a missed call or voicemail in your calls history.

• To return someone's call from your history, choose who you want, select More actions (...) > Call back.