Make calls

Start calls

There are different ways to make a call in Teams:

• From a one-on-one or group chat, select Audio call  or Video call .

• In a one-on-one chat, select the dropdown arrow in the upper-right corner, and choose Audio call  or Video call ​​​​​​​. 

• In the search box, type "/call" and who you'd like to reach. Select Enter to start the call.

• Hover over someone's profile photo anywhere in Teams, and select Audio call from their profile card.

Dial an outside number

1. Select Calls  on the left side of Teams.

2. Type a name or an external number to call someone.

3. When you're ready, select Call.

   Note: If your organization has an Enterprise Voice or Business Voice license, you can call anyone from Teams even if they're not using it.

Accept incoming calls

• Answer an incoming call with audio only or video turned on. You can also decline the call.

View call history

1. Select Calls  on the left side of Teams.

1. View all calls in your call history, or select Voicemail to view your voicemails. 

2. To return someone's call from your history, hover over their name, and select Call. 

3. Select​​​​​​​ More actions  next to their name or number to see available actions from that contact, like Call back, Chat, and Remove from view.