Can't get a refund on apps and games from Microsoft Store
Applies To
Microsoft StoreYou can only get a refund on Xbox One games and Microsoft Store apps if:
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You’ve used the game for less than a total of two hours across all your devices.
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Your privacy settings are set to Full. If they're set to Basic, we won't be able to calculate your game usage, which could result in your refund being denied. Select Start > Settings > Privacy > Diagnostics & feedback.
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The game was released more than 24 hours ago.
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The game or app was not part of a bundle.
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You're signed into with the correct account.
See also
For more info about our refund policy, see Microsoft Store Terms of Sale.
Note: In Australia this refund information does not affect any remedy you may have under the Australian Consumer Law. Learn more about your rights under Australian Consumer Law.
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