Update your warranty with your proof-of-purchase

Note: This information applies only to Surface, Surface Type Cover, Xbox Console, and Kinect.

The warranty on your device is valid in the country or region where it was purchased.  Warranty support may be limited or not available if you are no longer in the original purchase country, especially if you are in a country where Surface or Xbox is not sold.

The warranty on your Surface device is based on the original sale date on your proof of purchase when purchased new. This does not include proof of purchase on used or refurbished devices.

To learn how to register and check your warranty see, Check your Microsoft warranty and create service orders.

Updating your warranty

If your warranty does not match your purchase date, or if your device is missing Microsoft Complete, you will need to contact support in order to update the warranty start date for your Surface, Surface Type Cover, or Xbox Console.

Your sales/purchase receipt from an authorized Surface or Xbox retailer.
Your Surface, Surface Type Cover, Xbox Console, or Kinect serial number.

Contact support

When you have your proof of purchase ready, submit a request to update your warranty.

Note: It may take up to 24 hours to update after it's been completed.

Here's how to submit a request to support:

Go to Microsoft account | Devices and locate your device.
Select Info & support and, if necessary, select Register to register the device and see coverage details.
On the row for Warranty claims, select Learn more. To get support for a Surface device, select Buy now. If you don’t see Buy Now, your device might not be eligible for an extended warranty. To submit a request, select Learn more.

When uploading your Proof of Purchase, Common image and file formats which are acceptable such as JPEG, PDF, and PNG.

Select submit a request.
Provide information on the Warranty Support request form and select Submit.

Note: The warranty dates will only be updated based on the original sale date when purchased new. If you have the original proof of purchase from the original sale it will be accepted.

Proof of purchase

In order to update your warranty, you will need to provide a valid sales/purchase receipt from an authorized retailer. If your retailer isn’t on this list, don’t worry, you can send it to us anyway and we’ll validate it if it meets the following criteria.

A valid sales/purchase receipt will clearly indicate the retailer name, the purchase date, and the item purchased as shown in the example below (in English only). If the sales/purchase receipt doesn’t clearly indicate these requirements, it won’t be accepted.

Your receipt (or proof of purchase) should state the store where the device was purchased, the date, and have the device listed (or itemized).

Approved

Not Approved

a valid sales/purchase receipt.

Bank or credit card statements / Pre-order reciepts

From an authorized retailer: Find an authorized retailer for Surface or Xbox.

Hand-written receipts (some exceptions may apply)

Purchased new (not used or refurbished)

Statements from eBay, Amazon Marketplace, or other non-retail locations that do not specify the product is new

Update your warranty with your proof-of-purchase

Updating your warranty

Contact support

Proof of purchase

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