Why are recurring merchant payments failing? [for Indian customers]

Important: Starting in May 2025, Skype will no longer be available. By logging in to Microsoft Teams Free with your Skype account, your chats and contacts will appear in the app so you can pick up where you left off. This capability will gradually roll out to Skype and Teams users on the latest app versions over the coming days. Alternatively, you can export your Skype data. Learn more about Skype retirement

​​​​​​​A new Reserve Bank of India (RBI) policy effective October 1, 2021 regarding recurring payment authorizations means that any existing automatic recurring payments will fail for purchases. Only payments meeting the new standard will be completed successfully. For Skype, this affects Auto Recharge for Skype Credit, Monthly Subscriptions, and Skype Numbers.

To correct this issue, select the type of recurring payment.

Auto-recharge for Skype Credit will no longer function. Skype Credit is no longer being sold.

If your Skype Number has not yet expired and your purchase has not yet failed, you can change your payment method to continue using your Skype Number.

New Skype Numbers are no longer being sold.

For Skype Subscriptions, you can purchase a new subscription (or the same subscription again), and the billing and recurring payments going forward will continue without incident.

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