These are some common issues you can run into when using Intelligent Speakers to automatically identify participants in your Microsoft Teams meetings.
Notes:
-
Intelligent Speakers are available to customers with Teams Room Pro licenses.
-
Selected devices under previous Microsoft Teams Rooms Premium licenses will continue to be supported.
|
Issue |
Possible reasons |
How to address it |
|---|---|---|
|
Intelligent Speakers are unable to identify every person. |
Some people aren't enrolled. |
Ask people in your organization to go to the Microsoft Teams Recognition Settings page and enroll their voice for attribution. |
|
People aren't identified in a room with an Intelligent Speaker. |
Your Microsoft Teams administrator has disabled the room attribution policy. |
Ask your Microsoft Teams administrator to turn on the attribution policy. |
|
People aren't identified in a room with an Intelligent Speaker. |
Your meeting has more than 20 people with a voice profile. This means it can't give speaker attribution. |
There's no limit on the number of people invited to the meeting, but speaker attribution currently supports up to 20 invitees with voice profiles. We're working to increase this limit. |
|
Intelligent Speakers are unable to identify people. |
Intelligent Speaker in-room attribution only works in conference rooms that have supported Microsoft Teams Room licenses. Intelligent Speaker in-room attribution works in conference rooms with a Teams Room Pro license or in Bring Your Own Device (BYOD) rooms where the host has a Teams Premium or Copilot license. |
Ask your admin to add a Teams Room Pro license for Teams Rooms or a Teams Premium or Copilot license for BYOD rooms. |
|
Intelligent Speakers are unable to identify people in a meeting with multiple orgs. |
The person who started the transcription isn't from the same organization. |
Intelligent Speakers can currently only be used within one organization. We're working on enabling cross-org scenarios in the future. |
See also
Technical support for customers with disabilities
Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.
If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.
