Last Updated: October 5, 2022

ISSUE

A user tries to search a query. When the search suggestions drop down displays, the new Outlook client on Mac stops responding or crashes.

STATUS: FIXED 

Root cause: A recent service update intended to optimize users' Outlook for Mac search experience resulted in crashes when attempting to perform specific searches

Final status: After reverting the update, we've confirmed via telemetry that crashes have ceased, indicating successful impact resolution.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Provide feedback

See Also

Fixes or workarounds for recent issues in Outlook for Mac

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.