Your Outlook.com account might be temporarily blocked because we noticed some unusual sign-in activity. We know that having your account blocked is frustrating, but we also want to protect you from fraud or abuse.
To unblock your account, select the button to begin:
: If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive email. Check your Outbox or your mailbox storage to see what's taking up space. Learn more.
If you can't unblock your account
If you still can't unblock your account by entering the security code or changing your password, go to When you can't sign in to your Microsoft account.
: This article will help you reset your password, guide you if your password reset doesn't work, and there's a link to contact support.
See also
My Outlook.com account has been hacked
Get the Microsoft Authenticator app on your phone, for free.
Still need help?
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To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here. |
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For other help with your Microsoft account and subscriptions, visit Account & Billing Help. |
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To get help and troubleshoot other Microsoft products and services, enter your problem here. |
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Post questions, follow discussions and share your knowledge in the Outlook.com Community. |
