Your new Office Pre-installed PC comes with a digital Office perpetual product or Microsoft 365 Personal free offer instead of a product key card package. Before you start an Office app, please check the genuine product is displayed in the Included with device tab in the Library in the Microsoft Store app.
Caution: The Microsoft 365 Personal offer included with your PC will be expired if you will not start it within 180 days after the Windows is activated. So, be sure to start it as soon possible. If you want to make sure the expiration date, you can make sure it in the Microsoft 365 Basic offer shown under the "Included with device" tab in the Microsoft store app.
Activate Office on your new device
Step1:
Make sure Windows is activated and Internet connection
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After boot your device, select the Start button, then select the Settings .
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Select Network and Internet, and then check the connection status in the main page.
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Select System, and then select Activation. This page indicates whether Windows is activated.
Step2:
Make sure the digital Office or Microsoft 365 product included with your device
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Select the Start button, then select the Microsoft Store Icon
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Select the Library Icon, then select the Included with device tab
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Make sure that the digital product is displayed
Ex: "Microsoft Office Home & Business 2024"; "Microsoft Office Home & Business 2021"; "Microsoft 365 Personal | 12 months subscription"; etc,
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Close the Microsoft Store app
Important:
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If you can find no Office product or "Microsoft 365 Personal" offer in the Microsoft Store app even though you purchased an Office Pre-installed PC with an digital Office or Microsoft 365 Personal offer included, please contact the manufacturer of your Office Pre-installed PC first.
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If you sign in with your Microsoft account in Windows OOBE, Windows OOBE will show the awareness screen of the Office or Microsoft 365 product included with your device. You can also confirm the digital product included with your device in Windows OOBE.
Step3:
Start an Office app, like Word. Can't find your Office apps?.
Step4:
You've got Office opens first on the app
Select Sign in button
If the You've got Office opens first like this, Office apps are automatically signed in with your Microsoft account of the Windows user account.
Select Continue button and go to step6
Step5:
Sign in with your Microsoft account following the instruction in "Sign in" dialogs
Step6:
Before you continue... opens
Select Confirm button
Step7:
We found your product opens
Confirm the product name and your Microsoft account in it.
Select Confirm button
Step8:
Success! opens
Select Get started button
Step9:
Accept the license agreement opens
Select Accept button
Step10:
Set all the privacy settings
Step11:
Check the product is licensed in the Product Info in the Account (Home > Account)
Important:
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If the digital Office perpetual product doesn't match to the pre-installed Office apps in your purchased new Office Pre-installed PC, the extra apps (e.g., Publisher and Access that are not included in an Office Home & Business suite) will be removed automatically background within 24 ~ 48 hours after the Office license activation is completed. (Internet connection is required.)
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And, the "Microsoft 365 and Office Update" is also highlighted with yellow under the Product Info in Home > Account. This means this removal process is ready to start background. If you select the "Update now" from the pulldown menu in "Update Option" button, you can start the process manually. After the process completed, the Microsoft 365 and Office Update is not highlighted.
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What is a Microsoft account?
A Microsoft account is an email address and password that you use with Outlook.com, Hotmail, Microsoft 365, Office, OneDrive, Skype, Xbox, and Windows.
When you create a Microsoft account, you can use any email address as the user name, including addresses from Yahoo! or Gmail. After you associate this account with your Office product, if you ever need to reinstall the apps, you'll use this Microsoft account instead of a product key to install and activate Office.
Should I create a new Microsoft account?
If you already sign in to Outlook.com, Hotmail, OneDrive, Skype, Xbox, and Windows, you already have a Microsoft account. Use that account instead of creating a new Microsoft account.
Why do I need a Microsoft account?
Your Microsoft account takes the place of a product key and makes it easier to reinstall Office. You must have a Microsoft Account to use Office on your Office Pre-installed device.
Where's my product key?
No product key is provided or needed. To reinstall Office or to manage your Microsoft 365 subscription, use your Microsoft account to sign in to the Services & subscriptions page of your Microsoft account dashboard.
See the articles also
Microsoft 365 Customer Service and Support
Reinstall Office or Microsoft 365 in your Office Pre-installed PC (for personal use)
