Switch to Teams from Skype for Business

Find a contact and start a chat

1. Go to the command box at the top of the app.

2. Type the name of the person you want to find.

3. Select the name from the list.

4. At the bottom of the screen, compose your chat message and press Enter.

Make Teams the default chat app for Office

Do this to make sure that your presence info (Available, Busy, In a meeting) shows up in Outlook and other Office apps.

1. Select your profile picture at the top of Teams, then Settings.

2. Select General > Register Teams as the chat app for Office (requires restarting Office applications).

Add someone to a chat

1. From the chat, click Add people .

2. Type the names of the people you want to add, and then click Add.

Have fun with emoji, GIFs, and memes

1. Go to the compose box at the bottom of your chat or channel conversation.

2. Beneath the compose box, do one of the following:

   • Click Emoji to select the perfect face from the gallery.

   • Click GIF to search for an animated GIF.

   • Click Sticker to go to our galleries of customizable memes and stickers.

Turn a chat into an audio or video call

Just like in Skype for Business, you can turn a chat into a call in Teams:

From your existing chat, click Video call or Audio call at the top of the screen.

Resume an old conversation

In Teams, you can find and resume a previous conversation. No matter how many times you've spoken to that person, it's all in one place.

1. To search for old messages (or people, chats, and files), use the command box at the top of your screen.

2. Click the conversation you want to continue.

Respond to a chat

When someone sends you a chat, the Teams icon in your taskbar lights up with a number in a red circle. To review and respond:

1. Open Teams.

2. Click Chat on the left side of the app.

3. Your active chats are highlighted in bold.

Want to learn more about chat? Visit the Microsoft Teams help center.

Schedule a meeting from Outlook

1. Open Outlook and go to the calendar view.

2. Click New Teams Meeting at the top of your view.

3. Invite people, add meeting details, and click Send.

   People outside your organization can use a guest account or join the meeting anonymously.

Join a meeting

There are many ways to join meetings in Teams:

• From your Outlook calendar or from an Outlook reminder that pops up.

• In Teams, click Calendar on the left side of the app. Find the meeting and click Join.

Join meeting audio

After you click Join in Teams, you can choose how you get audio.

Teams automatically tries to connect to your computer headset or speakers. Alternatively, you can dial in using the phone number (if provided in the meeting invite).

Share your desktop in a meeting

1. To share your screen, a specific app, or a file in a meeting, click Share desktop  in your meeting controls.

2. While sharing, click Give Control at the top of the screen to hand the reins over to someone else. Click Cancel Control to take them back.

Manage your meeting

In a meeting, go to meeting controls and do one of the following:

• Click Show conversation to chat with people during a meeting.

• Click Show participants to see the roster, where you can add, remove, or mute people.

• Click More actions  to locate additional functions including device settings and recording.

Still curious about meetings? Visit the Microsoft Teams help center.

Make a call

Call from a chat

1. Go to the command box at the top of the app and type someone's name.

2. Select the person to start a chat.

3. At the top of the chat, click Video call or Audio call .

Call one of your contacts

1. Click Calls on the left side of the app.

2. Click Contacts.

3. From the person's profile card, click Video call or Call .

Direct dial someone

1. Click Calls on the left side of the app.

2. Click Make a call.

3. Enter the person's number on the dial pad.

Add someone to a group call

For right now, this feature only works for calls that start as group calls.

1. Click Show participants  in the top right corner of your screen.

2. Type the person's name or phone number to add them to the call.

Use audio controls

1. In a call, click More actions  in the calls control menu and select Show device settings.

2. Use the menus to select the speaker, microphone, and camera options you want.

Forward calls

1. Click your profile picture at the top of the app.

2. Select Settings > Calls.

3. Under Call answering rules, choose Forward my calls.

4. Select where you want your forwarded calls to go.

Answer a call

Whenever you get a call in Teams, you'll receive a notification.

• Click Accept video call to enable video.

• Click Accept audio call to answer with audio only.

• Click Decline call to go on with your day.

Check voicemail

1. Click Calls > Voicemail.

2. Select a voicemail from the list.

3. Use the playback controls to listen or read the transcript.

Got more questions about calls? Visit the Microsoft Teams help center.

Manage profile options

1. Tap More at the top of the screen.

2. Tap your status to change it.

   This updates your status on all your devices that run Teams, including your computer.

3. Tap Settings to change your profile options.

Send a message and make a call

1. Tap Chat .

2. Tap New chat at the top of the screen.

3. Type a name or names in the To field.

4. Type your message and tap Send .

5. To turn your chat into a call, tap Video call or Audio call at the top of the screen.

Make a direct call

• To call someone directly, tap Calls > Dial pad and enter a phone number in the dial pad.

• To call a contact, tap Calls > Contacts and select a contact.

Answer a call

When a call comes in to Teams, a notification pops up, letting you know. Tap Answer (the blue one!) to start talking.

Join a meeting

• Tap Calendar to go to your calendar. Find the meeting and tap Join.

• Tap Join from a meeting notice in a channel or chat.

Want to learn more about using Teams on your mobile device? Visit the Microsoft Teams help center.

Where can I learn more about how to use Teams?

There are a couple of ways. The Teams help center has training courses and lots of how-to info. When you’re in Teams, you can click your profile pic, then Help, to see similar how-to info and chat with our bot.

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