If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.
Sign in to Hotmail or Outlook.com
To sign in to Outlook.com or Hotmail, you'll need your Microsoft Account username and password.
Important: The web browser sign-in experience is changing when you sign in to any product or service using your Microsoft account. Starting in February 2025, you will stay signed in automatically unless you sign out or use private browsing. Learn more.
Can't sign in to Hotmail or Outlook.com?
Microsoft always keeps an eye out for unusual sign-in activity, just in case someone else is trying to get into your account. If you're travelling to a new place or using a new device, we might ask you to confirm that it really is you.
Read How to access Outlook.com when traveling for more information.
If you're unable to sign in, try the troubleshooter below.
Sign out of Hotmail or Outlook.com
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To sign out, go to Outlook.com.
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Select your account initials or account picture at the top corner of your Inbox.
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Select Sign out.
Tips:
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If you don't see your picture at the top of screen, check to see if ad blocking is turned on. Sometimes this prevents the picture from showing.
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If you don't see Profile or Account options, you can access them at https://account.microsoft.com/.
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If you don't see Sign Out, you can also Sign out manually. Don't forget to close all browser windows.
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If you no longer have access to a device where you were signed in, read How to sign out everywhere.
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Staying signed in with Outlook
The sign-in experience is changing when you sign in to Outlook in a web browser, and starting from February 2025, you will automatically stay signed in unless you sign out, or unless you use private browsing.
If you use Outlook on your own computer, your browser will remember your sign in information, but if you sign in on a computer, phone or tablet that doesn't belong to you, or is accessed by other people, you should use a private browsing window instead. Learn more.
How to sign out of Outlook apps
It's no longer possible to sign out of your Outlook app or be prompted for a password to sign in.
Tip: If you share your computer with others, you might want to prevent them from accessing your email account while they use your computer by asking other users to sign in to your computer with their own account. Learn how.
Need more help?
If you're still having problems with signing in, read When you can't sign in to your Microsoft account.
See Also
How to access and manage my Outlook.com account
Which browsers work with Office for the web and Office Add-ins
Still need help?
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To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here. |
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For other help with your Microsoft account and subscriptions, visit Account & Billing Help. |
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To get help and troubleshoot other Microsoft products and services, enter your problem here. |
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Post questions, follow discussions and share your knowledge in the Outlook.com Community. |
