Last Updated: January 30, 2025
ISSUE
In recent builds of Outlook, users have reported issues with the message list jumping to a different place when clicking an email or scrolling through emails. Some examples of what users have reported include:
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When selecting an unread email, Outlook will automatically scroll down in the Inbox to older emails even though the original message is still selected.
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The cursor jumps after deleting or changing an email to Mark as Read/Unread with the Inbox in single-line view.
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While viewing the Inbox list, selecting the trash can button on an email row, the list scrolls to a random item further down in the list.
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Outlook jumps down to old emails when you select an email at the top of the Inbox.
Reports of this issue started with Current Channel Version 2411, Build 16.0.18227.20082 in late December 2024.
STATUS: INVESTIGATING
The Outlook Team is investigating this issue. We will update this topic as soon as a fix status is available.
WORKAROUND
To clear the bad state, switch to another folder in the message list and back. This should temporarily alleviate the issue.
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See Also
Fixes or workarounds for recent issues in classic Outlook for Windows
