Last Updated: October 30, 2024
ISSUE
When you select text in a classic Outlook email and then use the copy shortcut Ctrl+C, Outlook may hang or freeze.
The issue is primarily seen with the following conditions:
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This issue is being reported on Current Channel Version 2409 (Build 18025.20096) or higher.
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The issue happens when using languages with an IME (Input Method Editor).
STATUS: WORKAROUND
The Outlook Team is investigating this issue. We will update this topic once we get more information about mitigations or fix status.
To work around the issue use either of the following workarounds:
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Configure Windows to revert to a previous version of IME. For more information, please go to Revert to a previous version of an IME (Input Method Editor).
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Revert Outlook to a build before Version 2409. Use Update History for available builds. For more information, please go to Update history for Microsoft 365 Apps. To revert Office to Version 2408, do the following:
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Open a Command Prompt in Administrator context.
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Type or paste the two commands into the Command Prompt window and press Enter after each:cd %programfiles%\Common Files\Microsoft Shared\ClickToRun officec2rclient.exe /update user updatetoversion=16.0.17928.20156
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See Also
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