Here are some questions about Copilot and how it is used with your Microsoft 365 Personal and Family subscription.
What is Copilot?
Microsoft Copilot is an AI-powered digital assistant designed to help users with a range of tasks and activities on their devices. It can create drafts of content, recommend different ways to word something you've written, suggest and insert images or banners, create PowerPoint presentations from your Word documents, and many other helpful things.Select a heading to expand it for more information
Copilot brings the power of AI to the Microsoft 365 apps you use every day to unleash your creativity, unlock your potential, and help you communicate with confidence. With Copilot, you can easily plan your next trip or event with OneNote, polish up your resume and cover letter in Word, quickly write great emails with the right tone and catch up on long email threads in Outlook, or produce slides for your next PowerPoint party. Copilot is your companion to work alongside you, taking care of the busy work so you can stay in the flow and make time for things that spark joy.
Note: Copilot features in Outlook apply to accounts with @outlook.com, @hotmail.com, @live.com, or @msn.com email addresses and are available in Outlook.com, Outlook built into Windows, Outlook on Mac, and iOS and Android apps.
There are several types of functionalities, including the ability to reference a file to begin a document or presentation in Word and PowerPoint respectively, as well as the ability to generate an image with Designer directly from your Word or PowerPoint canvas' from the Copilot chat panels. We are continuing to evolve how Copilot acts across your Microsoft 365 applications.
Important: If you do not see Copilot in your Microsoft 365 apps, see here on how to update your license.
The Copilot consumer app is a conversational chat experience. Copilot in Microsoft 365 brings Copilot to apps like Word, PowerPoint, Excel, and Outlook.
Important: Minimum age limits may apply to subscription activation and use of AI features.
Note: Copilot in Excel requires AutoSave to be enabled, meaning the file must be saved to OneDrive; it doesn't function with unsaved files. Copilot features in Outlook apply to accounts with @outlook.com, @hotmail.com, @live.com, or @msn.com email addresses and are available in Outlook.com, Outlook built into Windows, Outlook on Mac, and iOS and Android apps.
Microsoft 365 Subscriptions
Select a heading to expand it for more information
AI features in Word, Excel, PowerPoint, Outlook and Designer included in Microsoft 365 Family plans are only available to the subscription owner and cannot be shared with others.
Note: Copilot in Excel requires AutoSave to be enabled, meaning the file must be saved to OneDrive; it doesn't function with unsaved files. Copilot features in Outlook apply to accounts with @outlook.com, @hotmail.com, @live.com, or @msn.com email addresses and are available in Outlook.com, Outlook built into Windows, Outlook on Mac, and iOS and Android apps.
We know there are times when AI assistance isn’t desired, particularly in authoring apps, so we’ve added settings in those apps (such as Microsoft Word) that allow you to disable or enable Copilot as needed. If you want a plan that does not include Copilot, you can explore options Microsoft 365 Basic or Office Home 2024. Additionally, you can downgrade to Microsoft 365 Personal Classic or Microsoft 365 Family Classic. See here to learn more.
Yes, the best value for college students is our discounted version of Microsoft 365 Personal, which provides access to our powerful productivity and creativity apps, now infused with AI in Word, Excel, PowerPoint, Designer, and Outlook, along with spacious cloud storage and advanced digital security. Learn more about our student offers.
Note: Copilot in Excel requires AutoSave to be enabled, meaning the file must be saved to OneDrive; it doesn't function with unsaved files. Copilot features in Outlook apply to accounts with @outlook.com, @hotmail.com, @live.com, or @msn.com email addresses and are available in Outlook.com, Outlook built into Windows, Outlook on Mac, and iOS and Android apps.
You can manage your Microsoft 365 subscription by logging into your account, or viewing your account dashboard if you're already signed in. Learn more about managing your subscriptions.
Copilot Pro is a separate subscription that offers extensive usage of AI-powered apps and features, and priority access to the latest AI models. Plus, with Copilot Pro, you can be among the first to try out new AI experiences when you visit Copilot Labs.
Note: Language support for Copilot Pro can be found at Supported languages for Microsoft Copilot
Note that a Copilot Pro standalone license offers the ability to use Copilot in web versions of Word, Excel, PowerPoint, and Outlook. If you have both Copilot Pro and a Microsoft 365 Personal or Family plan, you can also use Copilot in the desktop versions of certain Microsoft 365 apps. Learn more about Copilot Pro here.
Note: Copilot in Excel requires AutoSave to be enabled, meaning the file must be saved to OneDrive; it doesn't function with unsaved files. Copilot features in Outlook apply to accounts with @outlook.com, @hotmail.com, @live.com, or @msn.com email addresses and are available in Outlook.com, Outlook built into Windows, Outlook on Mac, and iOS and Android apps.
AI credits
Select a heading to expand it for more information
Microsoft 365 Personal and Family subscriptions now include AI credits. You can use AI credits across various Microsoft 365 and Window applications. A credit is counted each time you specifically request a Copilot or equivalent AI services action, such as generating text, a table, or an image. To learn more, see Understanding AI credits.
Microsoft 365 Personal and Family users get 60 AI credits each month. Those with a Copilot Pro subscription enjoy extensive access to AI features beyond the standard credit limits. Users without a subscription receive 15 AI credits each month. You don't need to do anything special to get AI credits. You will receive a fresh set of credits at the start of each month, and they are automatically allocated based on your subscription type.
Note: AI features are only available to subscription owner with Microsoft 365 Family and cannot be shared.
As a subscriber, you can utilize 60 AI credits a month with various AI-powered features in Microsoft 365 apps, such as Word, Excel, PowerPoint, OneNote, and Outlook; Microsoft Designer and Windows applications like Notepad. These features may include AI-driven insights, automated content generation and image creation. Get more details at Understanding AI credits
Without a subscription, you will be able to use 15 AI credits a month in Designer.
Note: Copilot in Excel requires AutoSave to be enabled, meaning the file must be saved to OneDrive; it doesn't function with unsaved files. Copilot features in Outlook apply to accounts with @outlook.com, @hotmail.com, @live.com, or @msn.com email addresses and are available in Outlook.com, Outlook built into Windows, Outlook on Mac, and iOS and Android apps.
In Designer, every image is now automatically boosted. This means your creation speed will no longer vary based on your creation frequency. All images are created at the quickest available speed.
As a Microsoft 365 Personal or Family subscriber, you have access to AI credits that can be used to access AI features in Word, Excel, PowerPoint, Outlook, Forms, OneNote, Designer, Notepad, Photos, and Paint.
The use of AI features in these applications are limited to people who meet certain age requirements, which may vary by region. Users who do not meet these age requirements for their region will not be able to use AI features, even if they qualify for AI credits. In most cases, the AI features will be removed from the affected Microsoft 365 apps.
Privacy
Copilot in Microsoft 365 apps available in Microsoft 365 Personal and Family subscriptions is covered by the Microsoft Services Agreement and the Copilot Terms of Use. For information about how Microsoft uses your personal data, see the Microsoft Privacy Statement.
Select a heading to expand it for more information
For information about turning off Copilot features in your Microsoft 365 apps (such as Word, PowerPoint, or Excel), see How to turn off Copilot in Microsoft 365 Family and Personal subscriptions. You can't turn off Copilot features in Designer, Notepad, or Paint.
Copilot and Microsoft 365 are built on Microsoft's comprehensive approach to security, compliance, and privacy. For more information about privacy, see Copilot in Microsoft 365 apps for home: your data and privacy.
Yes. Subscribers under 18 do not have access to copilot.microsoft.com, the Copilot mobile app, or the Copilot app on Windows. AI features may also be disabled for younger users in other applications, such as the Microsoft 365 apps.
Most applications providing access to AI Credits automatically restrict access to AI based on age requirements. To ensure this protection is in place, please ensure the age is properly set for your child’s account. See How to change a birth date on a Microsoft account for more information.
Some Windows applications such as Paint and Notepad can still use AI credits. Parents who wish to limit access to AI in these applications can leverage Windows Family Safety controls.
